At Suryacarz, we strive to provide exceptional service to all our customers. We understand that circumstances may change, and we want to ensure a transparent and fair refund policy for your peace of mind.
Cancellations made at least 24 hours before pickup are eligible for a 50% refund. Cancellations made within 24 hours of pickup are non-refundable.
Eligible cancellations will receive a maximum of 50% refund of the booking amount. No full refunds are provided.
Refunds are processed within 3 business days. Actual bank timelines may vary.
For rentals already started, we calculate a prorated refund based on unused days.
No-shows or late cancellations may result in loss of booking amount.
Please email or call us with your booking details to initiate a refund request.
Suryacarz values your trust and is committed to a seamless rental experience. For questions or clarifications, reach out to our support team any time.